BPO Companies: Motivate Your Staff

The Business Process Outsourcing (BPO) become popular now a days especially call centers as a career choice for employees young and old. The reason is obvious: call centers pay well. The entry-level usually starts at a generous amount of P15,00 to P20,000 a month, and not even counting the bonuses. It often do away with the tedious recruitment procedures, and the requirements are relaxed to a accommodate less scrutiny. It's probably the easiest and fastest way to get paid.


More than the Big Bucks.
Money aside, call center employees also enjoy perks that few other industries offer. Some of these include:

• Flexible working hours. Some can look after their kids during the day and report to work at night.
• A brand new car thrown in as a signing or performance bonus.
• Up to P1 million in cash raffled off during Christmas parties. The longer you stay in the company, the more chances fro entries.
• Quarterly team building sessions at beaches and resorts. This give chance to employees to get out of town often.
  

Why They Leave
Despite all these perks, call centers have a high rate of attrition. Usually, a better offer from other BPOs is the main reason why agents resign. However others factors are also may contribute to staff leaving:

• Odd working hours. New employees won't admit but the schedule is a big factor. Not everyone is cut out for "graveyard" shifts.
• Personal reasons. These may include changes in career path. Most of them wants to pursue their originally intended profession. The opportunity to work overseas and needing more time to take care of the family.